Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | E | M | Y | N | X | D | L | F | Y | U | E | Z | D |
| M | N | G | T | W | W | O | I | F | S | O | K | U | N | Z |
| N | P | E | Z | R | Q | Q | I | B | X | M | M | O | H | I |
| L | F | I | I | E | N | K | T | T | R | Q | I | N | P | S |
| T | Q | V | H | T | P | Z | Y | B | U | T | E | O | J | Z |
| C | C | T | A | S | A | E | G | I | O | L | O | I | Q | O |
| I | S | A | U | B | R | P | D | M | K | V | O | T | Q | C |
| N | O | C | T | R | O | E | E | E | L | I | M | S | S | K |
| A | H | S | A | N | T | L | N | B | J | J | M | E | N | B |
| P | T | U | Q | I | O | B | I | W | F | F | Q | U | Q | L |
| T | O | W | U | R | C | C | L | S | O | S | R | Q | C | P |
| N | Y | H | T | A | P | M | E | B | T | E | M | K | D | O |
| O | H | N | X | L | Y | Z | P | Y | D | E | K | S | C | W |
| D | O | N | T | A | S | S | U | M | E | V | N | A | Q | P |
| C | X | Y | N | Z | A | P | C | C | N | T | Z | Q | T | D |
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