Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | C | M | G | X | G | U | T | N | E | R | T | O | A | W |
| B | X | Y | L | C | P | C | N | L | M | G | M | N | N | N |
| S | K | N | S | I | I | F | E | C | W | R | J | O | N | U |
| K | A | O | I | N | H | N | I | E | R | R | I | Q | R | P |
| J | X | I | N | A | S | E | T | H | O | T | V | Q | Q | O |
| T | M | T | F | P | R | T | A | T | O | Q | E | X | K | G |
| G | M | U | X | T | E | S | P | M | X | R | I | B | V | Z |
| Z | V | L | I | N | N | I | E | M | P | A | T | H | Y | B |
| G | F | O | Z | O | W | L | B | Q | J | I | O | H | G | N |
| F | N | S | U | D | O | N | T | A | S | S | U | M | E | A |
| V | S | H | B | R | E | Y | E | C | O | N | T | A | C | T |
| T | C | I | T | M | K | F | L | B | M | W | H | N | F | X |
| L | J | N | B | M | A | O | I | G | M | E | B | J | R | G |
| K | O | U | J | A | T | U | M | I | X | V | L | L | R | Y |
| C | A | S | K | Q | U | E | S | T | I | O | N | V | Y | M |
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