Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | T | L | T | J | K | P | T | W | G | Q | X | Q | T |
| W | N | U | P | K | V | L | Q | U | Z | T | D | N | N | A |
| I | K | E | N | Z | G | N | O | I | T | U | L | O | S | K |
| X | N | M | I | W | V | C | W | W | D | W | I | K | S | E |
| B | W | E | O | T | S | O | F | O | I | T | Q | I | Y | O |
| N | E | A | T | A | A | O | L | D | O | U | D | E | K | W |
| I | M | C | H | S | O | P | V | M | E | H | C | O | Y | N |
| X | U | K | X | L | I | J | E | S | G | O | N | E | N | E |
| X | S | A | X | K | L | L | T | B | N | J | W | D | M | R |
| X | S | L | P | V | O | I | D | T | Z | I | J | P | C | S |
| K | A | V | A | R | O | W | A | C | Y | I | A | B | M | H |
| J | T | S | T | N | D | C | V | B | V | T | B | I | W | I |
| D | N | N | H | Q | T | T | F | N | H | E | L | F | Q | P |
| D | O | Y | V | Z | X | U | N | Y | V | E | J | E | X | W |
| C | D | O | N | T | P | A | N | I | C | S | I | T | L | O |
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