Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | E | K | Y | A | F | X | Q | F | W | I | B | I | R | H |
| S | V | F | V | W | Y | C | J | U | H | D | U | Z | N | A |
| F | D | E | V | E | O | S | Y | N | J | I | M | O | T | Y |
| T | A | K | E | O | W | N | E | R | S | H | I | P | B | K |
| X | C | Z | N | F | A | X | L | O | A | T | C | S | U | S |
| P | E | A | P | A | E | Z | L | G | O | J | K | G | G | V |
| L | M | X | T | L | U | U | G | M | G | L | U | K | O | Z |
| Y | U | A | I | N | T | B | E | P | A | T | I | E | N | T |
| C | S | M | D | I | O | L | I | S | T | E | N | U | Q | Z |
| L | S | K | O | J | O | C | Z | E | C | Z | S | K | E | H |
| I | A | N | F | R | G | G | E | M | P | A | T | H | Y | Y |
| S | T | J | T | U | K | V | R | Y | P | I | P | K | Z | E |
| S | N | N | N | N | O | I | T | S | E | U | Q | K | S | A |
| T | O | M | P | Y | H | G | U | V | Y | J | V | I | D | F |
| C | D | O | N | T | P | A | N | I | C | Q | W | K | K | J |
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