Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | R | W | R | L | S | O | X | I | X | J | T | J | I |
| P | N | N | O | I | T | U | L | O | S | S | S | H | N | G |
| H | N | E | F | G | B | I | E | W | B | L | D | O | K | B |
| S | N | J | I | A | O | K | R | T | M | M | I | N | P | Z |
| O | W | E | D | T | G | K | L | F | S | T | Z | N | P | Q |
| D | T | Z | T | K | A | A | U | C | O | T | A | O | N | H |
| Z | R | G | X | S | V | P | I | M | G | C | V | I | T | X |
| N | V | V | D | Q | I | N | E | C | Y | A | S | T | Y | B |
| C | Z | K | Q | R | A | L | C | B | H | T | R | S | F | C |
| D | S | Z | Q | P | O | E | I | L | T | N | Q | E | I | A |
| X | E | N | T | R | Q | L | W | U | A | O | N | U | A | S |
| J | G | N | T | S | M | I | Z | O | P | C | W | Q | P | R |
| L | O | N | N | I | B | M | Y | B | M | E | A | K | T | C |
| D | O | N | T | A | S | S | U | M | E | Y | I | S | S | R |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | D |
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