Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | R | I | P | T | B | V | C | Z | Z | K | D | G | P | H |
| Q | N | R | N | S | C | N | E | J | O | Z | F | B | I | O |
| V | K | O | S | O | M | A | G | Q | W | Y | X | S | H | B |
| S | B | B | I | F | I | Q | T | B | E | L | I | M | S | R |
| O | L | X | S | T | P | T | W | N | V | A | Q | J | R | C |
| L | N | L | U | Q | O | S | S | N | O | V | Q | S | E | C |
| U | C | Q | A | U | U | M | S | E | K | C | A | U | N | I |
| T | N | E | I | T | A | P | E | B | U | T | E | U | W | N |
| I | T | Y | N | B | D | M | F | L | W | Q | A | Y | O | A |
| O | L | M | R | M | P | S | I | F | O | T | K | O | E | P |
| N | G | T | V | A | A | S | V | S | K | R | K | S | K | T |
| B | K | F | T | J | T | Z | K | X | X | G | T | U | A | N |
| J | W | H | Q | E | A | D | N | O | R | E | J | N | T | O |
| J | Y | P | N | X | E | M | U | S | S | A | T | N | O | D |
| R | J | A | C | M | B | P | B | U | E | G | M | D | E | C |
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