Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | T | Z | Z | W | C | I | N | A | P | T | N | O | D | C |
| V | A | S | K | Q | U | E | S | T | I | O | N | M | O | I |
| R | K | B | U | T | D | G | C | I | W | J | L | N | N | H |
| S | E | Y | E | C | O | N | T | A | C | T | T | P | T | X |
| O | O | X | I | Q | V | C | Z | S | Z | R | F | Z | A | G |
| L | W | B | C | W | C | X | A | B | O | O | Q | P | S | W |
| U | N | I | B | T | T | P | B | L | G | X | E | I | S | T |
| T | E | F | S | H | S | R | E | Z | I | T | W | J | U | O |
| I | R | C | C | U | W | M | P | M | U | S | R | T | M | V |
| O | S | Q | Q | I | O | Q | A | Q | P | P | T | R | E | E |
| N | H | M | W | T | B | T | T | H | R | A | W | E | J | S |
| C | I | E | I | B | I | C | I | R | L | C | T | K | N | P |
| H | P | O | G | L | D | T | E | F | Q | H | Z | H | T | Q |
| N | N | Q | V | M | E | J | N | Z | J | X | C | A | Y | U |
| V | D | S | P | F | Z | X | T | N | E | H | Q | S | T | B |
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