Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | H | E | L | A | A | Q | Q | B | A | N | Q | Z | I | A |
| I | F | M | H | R | S | O | L | U | T | I | O | N | N | Z |
| A | E | D | S | M | K | J | P | O | A | A | C | O | A | Z |
| D | U | G | I | V | Q | H | I | H | G | Q | I | M | B | T |
| O | A | L | E | X | U | N | H | E | Z | T | L | R | S | Q |
| N | E | Q | W | M | E | G | S | D | O | H | Y | S | C | W |
| T | M | W | T | N | S | Y | R | M | H | N | S | Q | B | J |
| P | U | A | U | T | T | B | E | P | A | T | I | E | N | T |
| A | S | Q | B | P | I | L | N | C | R | U | Y | T | T | V |
| N | S | A | U | D | O | I | W | O | O | J | Q | Q | N | G |
| I | A | V | U | R | N | S | O | M | A | N | E | B | K | V |
| C | T | N | T | M | G | T | E | M | P | A | T | H | Y | I |
| C | N | N | H | Y | O | E | K | D | M | D | H | A | L | Y |
| R | O | L | G | T | W | N | A | E | C | V | J | R | C | O |
| C | D | X | G | T | X | N | T | H | V | S | K | C | N | T |
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