Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | V | S | B | O | U | M | I | G | E | N | J | Z | R |
| T | O | U | V | U | V | M | R | W | T | L | Q | S | E | V |
| A | I | N | J | P | T | P | K | J | Y | J | A | L | A | B |
| K | S | U | T | L | U | A | Y | K | U | L | I | U | J | V |
| E | Z | K | Q | R | F | Q | U | H | F | M | K | E | J | T |
| O | Y | Y | Q | D | O | N | T | A | S | S | U | M | E | O |
| W | W | E | G | U | Q | L | I | S | T | E | N | V | P | F |
| N | S | U | C | J | E | B | E | P | A | T | I | E | N | T |
| E | O | O | D | O | S | S | S | M | N | D | M | P | Q | R |
| R | I | M | L | L | N | O | T | E | O | P | Y | P | O | E |
| S | W | K | L | U | Z | T | U | I | A | T | W | J | B | V |
| H | S | C | Q | A | T | F | A | T | O | S | I | D | P | T |
| I | I | N | W | R | I | I | H | C | E | N | R | O | Z | F |
| P | G | J | Y | Y | B | Y | O | L | T | T | L | B | N | M |
| N | B | D | O | N | T | P | A | N | I | C | A | A | M | I |
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