Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | H | P | F | O | O | R | H | M | S | O | C | W | D |
| D | N | B | M | E | T | S | Q | N | J | I | R | Q | N | P |
| K | M | E | A | A | H | G | O | Y | N | Z | V | O | I | N |
| W | N | H | I | B | A | I | D | T | Z | M | I | H | J | S |
| H | B | E | G | T | T | X | O | X | O | T | S | B | Y | P |
| V | E | K | T | U | A | L | X | H | O | R | J | H | J | V |
| A | M | S | L | S | A | P | Y | M | E | L | T | G | B | H |
| H | U | O | C | Z | I | Y | E | N | Q | A | C | O | S | L |
| Y | S | M | I | L | E | L | W | B | P | W | L | J | C | Z |
| Q | S | P | O | F | O | O | J | M | E | M | W | R | Z | M |
| V | A | O | C | R | E | Y | E | C | O | N | T | A | C | T |
| V | T | J | T | K | A | G | I | C | E | T | O | A | T | B |
| V | N | N | A | S | K | Q | U | E | S | T | I | O | N | T |
| H | O | T | J | M | E | O | Z | D | G | J | M | M | Y | M |
| C | D | O | N | T | P | A | N | I | C | G | N | Y | B | E |
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