Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | Z | N | D | N | D | E | T | T | P | J | Z | W | G | G |
| Y | J | O | A | L | O | M | A | Y | P | B | E | U | N | A |
| Z | R | I | J | S | A | L | K | A | F | O | L | O | S | V |
| E | S | T | A | O | R | N | E | B | S | N | I | U | D | P |
| Y | Q | S | M | Z | U | Y | O | W | I | T | R | T | V | V |
| E | G | E | E | K | A | B | W | Q | O | S | Q | O | Q | P |
| C | Y | U | M | X | O | W | N | M | R | X | C | M | U | X |
| O | I | Q | P | P | L | B | E | P | A | T | I | E | N | T |
| N | L | K | K | Z | A | L | R | P | A | X | F | R | N | I |
| T | S | S | P | G | O | T | S | O | L | U | T | I | O | N |
| A | Z | A | P | R | P | I | H | M | U | I | P | C | L | E |
| C | J | R | T | T | J | B | I | Y | I | Z | S | J | B | A |
| T | X | N | P | S | J | U | P | R | Z | L | X | T | B | X |
| D | O | N | T | A | S | S | U | M | E | O | E | L | E | F |
| C | I | N | A | P | T | N | O | D | B | S | X | V | H | N |
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