Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | L | M | N | R | L | I | T | W | E | R | Y | X | Q | C |
| Q | I | Q | C | X | S | M | N | Q | Z | L | W | I | N | O |
| N | V | N | I | F | T | S | E | L | R | J | I | O | Y | T |
| O | C | M | N | Y | P | N | I | W | V | S | I | M | A | N |
| I | B | N | A | X | R | E | T | A | V | T | O | K | S | Y |
| T | E | Q | P | P | S | T | A | E | O | G | E | K | K | I |
| U | M | V | T | W | S | S | P | M | B | O | Y | V | Q | X |
| L | U | S | N | Y | C | I | E | Z | W | L | E | X | U | O |
| O | S | I | O | A | I | L | B | N | D | M | C | Z | E | X |
| S | S | Y | D | P | O | R | E | W | P | O | O | U | S | B |
| W | A | J | I | R | O | R | G | A | C | R | N | P | T | P |
| A | T | I | T | B | S | J | T | V | W | M | T | D | I | P |
| R | N | N | Z | H | C | H | N | U | T | J | A | H | O | Q |
| V | O | H | I | I | Y | F | E | U | O | F | C | A | N | V |
| C | D | P | D | C | B | K | H | E | O | N | T | A | X | G |
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