Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | N | H | A | P | N | W | C | X | N | I | J | P | X | S |
| G | N | W | M | N | A | Y | O | B | Z | N | B | C | Z | E |
| N | C | O | H | X | Y | L | L | M | R | W | M | X | L | T |
| I | B | E | I | M | L | M | A | C | A | Q | T | I | D | R |
| M | K | P | J | T | C | K | R | N | R | S | M | R | P | F |
| L | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| H | Z | J | N | Q | M | M | X | D | F | E | C | V | Y | I |
| T | N | E | I | T | A | P | E | B | I | X | E | N | Z | N |
| V | C | K | S | X | H | M | A | L | I | S | T | E | N | A |
| I | B | G | O | Q | I | W | G | T | O | B | Z | S | D | P |
| Y | S | O | L | U | T | I | O | N | H | R | H | N | G | T |
| C | J | Z | F | N | Q | O | V | C | Q | Y | T | K | A | N |
| A | S | K | Q | U | E | S | T | I | O | N | F | N | O | O |
| I | R | T | Y | S | E | M | U | S | S | A | T | N | O | D |
| K | I | E | Y | E | C | O | N | T | A | C | T | Z | L | C |
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