Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | D | S | F | R | S | U | D | E | E | H | S | R | M | H |
| J | N | P | G | G | E | D | F | L | F | S | O | K | G | T |
| X | B | O | I | B | S | M | I | G | Z | L | C | C | N | R |
| Y | U | Z | I | H | E | M | U | S | S | A | T | N | O | D |
| E | B | X | X | T | S | O | L | U | T | I | O | N | I | O |
| Y | L | R | P | X | O | R | L | J | H | K | C | S | T | N |
| E | Z | I | B | Y | K | M | E | B | M | X | H | R | S | T |
| C | Y | H | T | A | P | M | E | N | Y | D | U | S | E | P |
| O | G | J | Z | B | P | P | K | L | W | X | W | O | U | A |
| N | T | J | K | I | A | O | I | H | O | O | O | F | Q | N |
| T | X | C | H | T | I | S | G | Q | V | R | E | U | K | I |
| A | E | V | I | B | T | D | R | M | M | W | T | K | S | C |
| C | R | E | X | E | O | B | S | G | B | X | O | N | A | V |
| T | N | P | N | B | F | S | W | G | Z | B | U | L | O | T |
| T | R | B | S | Q | Y | A | Q | Q | R | P | N | A | J | C |
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