Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | H | O | K | S | E | M | B | T | J | X | W | T | D | C |
| R | N | O | I | T | S | E | U | Q | K | S | A | T | O | U |
| T | O | R | V | W | L | P | I | T | I | K | J | N | N | O |
| T | C | A | T | N | O | C | E | Y | E | N | T | G | T | D |
| L | V | F | S | B | Z | M | E | O | X | R | N | P | A | V |
| K | J | H | S | E | P | Q | W | X | O | I | W | E | S | U |
| I | H | A | L | A | K | N | B | L | Y | Q | O | V | S | C |
| K | F | L | T | W | E | B | E | I | Z | S | Q | V | U | I |
| W | F | H | D | R | T | M | P | S | W | O | A | W | M | N |
| A | Y | F | S | N | O | D | A | T | X | L | T | Y | E | A |
| B | B | H | M | T | J | N | T | E | T | U | C | B | U | P |
| P | I | H | I | S | O | K | I | N | K | T | A | F | B | T |
| P | J | O | L | P | U | Y | E | W | Z | I | E | F | T | N |
| V | N | A | E | S | H | N | N | Q | I | O | I | E | S | O |
| Q | P | T | M | R | I | B | T | T | J | N | D | A | F | D |
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