Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | C | M | Q | J | H | L | U | W | D | M | E | S | C |
| K | N | M | N | P | E | M | U | S | S | A | T | N | O | D |
| L | S | E | A | E | V | X | O | M | B | I | M | N | T | O |
| V | D | P | I | U | T | L | W | I | H | I | T | A | A | N |
| D | E | L | R | T | U | S | H | L | J | R | K | S | L | T |
| W | A | B | V | T | A | G | I | E | O | E | V | K | E | P |
| A | U | C | I | I | E | P | Z | L | O | Y | Q | Q | A | A |
| T | O | O | F | N | S | N | E | W | O | E | W | U | J | N |
| B | N | A | M | W | O | M | N | B | M | C | I | E | T | I |
| V | D | T | Q | X | O | E | H | P | A | O | K | S | N | C |
| H | H | W | S | T | R | W | A | C | H | N | X | T | Q | R |
| Y | D | X | I | S | E | T | T | L | D | T | D | I | Q | G |
| W | X | O | H | X | H | F | E | W | F | A | O | O | S | E |
| O | N | I | C | Y | U | W | L | F | H | C | K | N | O | Y |
| T | P | A | R | G | Y | V | U | G | D | T | V | W | P | U |
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