Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | A | W | Z | J | U | I | K | B | E | O | D | I | O |
| D | O | N | T | A | S | S | U | M | E | N | L | Q | C | P |
| G | N | N | F | N | U | O | F | Q | S | F | S | I | T | I |
| Y | X | L | T | J | O | K | L | L | D | M | I | P | M | H |
| K | C | H | D | R | G | I | N | O | I | T | U | L | O | S |
| T | M | D | O | T | O | F | T | C | N | S | I | I | R | R |
| L | O | G | N | R | J | L | B | S | N | L | O | T | Y | E |
| T | C | A | T | N | O | C | E | Y | E | Q | Y | H | C | N |
| D | Q | V | P | B | G | W | P | M | R | U | T | F | S | W |
| Y | H | D | A | L | A | C | A | K | O | A | Q | V | D | O |
| E | D | I | N | I | M | N | T | Q | P | T | E | K | J | E |
| B | Y | F | I | S | T | A | I | M | P | F | I | W | S | K |
| Z | Q | E | C | T | Q | P | E | T | A | Z | J | O | Z | A |
| K | J | E | H | E | Q | K | N | K | D | P | M | L | N | T |
| O | F | B | U | N | M | U | T | Y | S | S | D | Z | I | P |
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