Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | D | W | F | L | S | C | W | H | L | Q | N | X | O |
| A | S | K | Q | U | E | S | T | I | O | N | T | Y | N | F |
| K | Q | I | K | M | C | S | L | X | T | C | B | O | E | H |
| E | Y | E | C | O | N | T | A | C | T | C | I | R | X | H |
| O | D | M | N | N | S | X | O | K | M | T | F | U | F | M |
| W | G | P | P | U | T | V | A | C | O | C | S | I | Z | Y |
| N | C | A | Y | S | I | B | I | M | Q | G | F | K | N | N |
| E | E | T | W | L | F | N | E | M | M | R | L | O | K | R |
| R | K | H | F | Y | A | L | R | P | N | L | I | E | P | Y |
| S | S | Y | D | P | O | E | I | H | A | T | F | B | Z | S |
| H | F | O | T | R | R | L | F | S | U | T | Q | H | V | F |
| I | A | N | T | X | X | I | C | L | T | C | I | B | W | M |
| P | O | N | T | B | X | M | O | O | Q | E | C | E | O | X |
| D | O | N | T | A | S | S | U | M | E | Z | N | B | N | N |
| C | I | V | R | V | P | Z | W | B | L | O | M | C | K | T |
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