Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Q | R | T | T | S | M | U | H | P | L | N | P | D | C |
| Q | N | L | C | H | J | O | B | F | I | I | I | J | O | C |
| T | O | I | A | F | Q | M | L | F | Q | H | H | N | N | I |
| Q | I | M | T | S | J | Z | A | U | S | K | T | J | T | N |
| C | T | F | N | H | G | Z | X | R | T | R | H | U | A | A |
| J | S | H | O | D | K | V | E | N | O | I | R | W | S | P |
| A | E | Q | C | A | H | N | B | L | L | T | O | U | S | T |
| C | U | S | E | L | W | A | E | V | I | C | Y | N | U | N |
| T | Q | J | Y | O | V | M | P | M | C | S | I | J | M | O |
| P | K | O | E | F | O | N | A | Z | P | G | T | G | E | D |
| Q | S | K | B | T | F | B | T | S | N | A | Y | E | U | S |
| T | A | M | I | S | S | A | I | N | L | U | T | G | N | T |
| T | T | O | I | T | V | D | E | Y | Y | A | D | H | H | Q |
| Q | N | T | Y | L | B | R | N | A | T | V | C | C | Y | K |
| E | J | Q | H | Q | E | L | T | V | H | I | S | K | N | R |
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