Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | X | S | P | C | J | K | J | A | V | K | C | L | R |
| L | O | I | B | S | N | X | R | N | M | W | P | N | A | I |
| B | X | N | H | E | M | U | S | S | A | T | N | O | D | E |
| O | J | S | T | S | O | L | U | T | I | O | N | I | O | M |
| Q | Z | O | M | R | R | J | H | J | E | I | X | T | N | U |
| E | W | I | F | K | O | E | D | X | O | V | J | S | T | C |
| H | L | G | C | T | E | L | N | B | L | N | Y | E | P | D |
| E | T | F | K | Z | I | I | E | W | J | L | F | U | A | Y |
| K | X | G | K | S | P | P | M | M | O | K | Z | Q | N | X |
| V | Y | O | T | D | A | G | P | O | O | E | K | K | I | T |
| G | R | E | J | T | D | L | A | F | V | T | K | S | C | R |
| L | N | E | I | D | A | S | T | V | A | H | I | A | Z | H |
| E | Y | E | Z | Y | P | A | H | O | J | J | O | O | T | W |
| Q | N | M | G | X | I | V | Y | R | U | T | R | E | N | U |
| T | I | X | Y | I | T | C | A | T | N | O | C | E | Y | E |
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