Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | A | L | I | S | H | C | F | N | Z | F | N | N | M |
| D | O | N | T | A | S | S | U | M | E | W | F | O | L | X |
| O | K | N | T | E | D | K | O | Y | C | G | I | S | C | L |
| N | Y | H | T | A | P | M | E | H | Q | T | Y | Q | N | J |
| T | C | I | X | R | Y | C | E | G | S | M | B | D | K | D |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| A | M | H | G | N | P | L | U | B | O | C | M | K | C | B |
| N | T | S | T | C | I | Q | E | L | L | H | I | I | X | L |
| I | S | A | W | S | K | P | U | M | M | L | S | A | L | U |
| C | C | R | T | S | A | T | R | V | O | V | K | T | M | E |
| T | Y | E | A | T | I | V | U | V | N | T | B | H | P | X |
| H | N | U | I | O | N | X | F | N | C | C | I | V | K | I |
| B | J | E | N | E | Q | U | O | P | S | D | M | O | M | K |
| J | N | J | R | I | Q | D | E | W | J | V | T | X | N | N |
| T | F | T | N | I | E | S | N | Y | O | Q | F | G | K | V |
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