Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | E | Y | T | Q | C | I | N | A | P | T | N | O | D | C |
| T | E | D | T | C | A | T | N | O | C | E | Y | E | O | S |
| N | N | T | U | X | R | R | P | M | Z | A | M | N | N | Q |
| W | F | D | S | S | N | G | I | R | E | K | T | J | T | V |
| Z | H | V | W | I | M | X | H | I | U | R | N | H | A | F |
| N | O | I | T | U | L | O | S | E | O | U | O | Y | S | L |
| B | Q | O | I | N | V | H | R | L | V | R | I | H | S | V |
| T | N | E | I | T | A | P | E | B | U | I | T | T | U | F |
| P | A | L | M | Z | K | M | N | P | Z | L | S | A | M | B |
| T | Q | I | H | W | O | R | W | S | C | R | E | P | E | R |
| W | N | M | Q | T | Y | G | O | T | S | Y | U | M | Y | I |
| R | R | S | I | E | P | U | E | R | V | D | Q | E | K | A |
| C | I | O | A | Z | V | W | K | J | M | K | K | Z | J | Q |
| V | N | T | D | O | V | V | A | U | B | A | S | C | F | T |
| S | B | T | N | A | E | S | T | I | R | C | A | H | Z | M |
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