Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | E | Q | F | L | I | Z | Y | X | J | D | E | S | W | T |
| T | N | P | T | H | T | N | Z | N | E | L | L | S | N | C |
| R | A | O | D | O | P | W | O | U | N | T | J | E | O | B |
| D | S | K | I | F | E | I | H | I | E | H | I | K | N | U |
| Z | K | F | E | T | J | V | J | Y | T | T | D | E | L | Q |
| X | Q | Y | Y | O | O | Z | Q | T | A | U | T | B | E | U |
| Z | U | Z | E | L | W | M | T | P | S | S | L | Q | M | B |
| P | E | Y | C | M | S | N | E | U | I | Z | C | O | U | V |
| J | S | J | O | W | P | B | E | L | E | L | I | M | S | N |
| T | T | J | N | R | S | A | K | R | O | Y | D | L | S | S |
| U | I | B | T | W | W | W | T | X | S | R | G | H | A | J |
| C | O | W | A | U | P | U | H | H | C | H | T | A | T | O |
| H | N | J | C | O | U | D | V | A | Y | D | I | N | N | K |
| N | J | G | T | W | B | L | M | U | F | M | E | P | O | N |
| E | B | G | V | E | C | I | N | A | P | T | N | O | D | C |
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