Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | T | P | U | V | S | O | L | U | T | I | O | N | W | P |
| G | N | C | S | X | I | N | T | Q | L | A | L | B | Z | L |
| Z | O | O | A | S | K | Q | U | E | S | T | I | O | N | I |
| V | V | M | I | T | S | R | H | V | N | G | X | K | R | S |
| N | Z | T | M | T | N | I | C | T | R | B | Z | V | R | T |
| M | K | S | F | B | O | O | M | C | K | X | B | Y | F | C |
| O | X | P | I | R | J | M | C | W | A | O | X | S | G | I |
| M | Y | H | T | A | P | M | E | E | I | E | L | E | F | N |
| W | B | Q | N | E | T | S | I | L | Y | C | U | H | T | A |
| W | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| X | B | R | D | M | H | P | M | F | Y | R | V | D | E | T |
| P | X | R | K | I | Z | D | B | V | U | K | T | N | U | N |
| S | X | S | C | L | F | I | C | X | B | I | M | N | O | O |
| H | A | Y | E | E | E | M | U | S | S | A | T | N | O | D |
| K | P | T | N | E | I | T | A | P | E | B | F | G | B | C |
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