Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | S | I | L | T | J | J | Y | A | H | I | L | V | Z | C |
| P | J | Q | K | C | E | M | U | S | S | A | T | N | O | D |
| A | C | B | U | A | M | R | Y | U | G | C | M | N | T | Q |
| N | B | M | S | T | P | N | F | O | O | V | T | J | K | O |
| B | R | D | T | N | A | M | D | Y | Z | R | X | P | Y | O |
| C | U | R | O | O | T | Q | R | C | O | J | P | T | T | P |
| I | I | D | C | C | H | S | O | L | U | T | I | O | N | Q |
| N | M | W | B | E | Y | B | E | P | A | T | I | E | N | T |
| A | N | L | F | Y | M | M | X | L | I | S | T | E | N | Y |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
| T | F | L | J | T | F | E | T | Q | V | M | U | Q | G | T |
| N | P | L | I | L | L | Z | H | V | E | I | N | I | E | L |
| O | L | O | V | D | W | D | A | G | P | L | K | R | H | N |
| D | N | C | E | A | M | A | V | M | U | E | P | I | G | S |
| X | I | N | O | I | T | S | E | U | Q | K | S | A | Q | T |
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