Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | O | P | R | C | I | N | A | P | T | N | O | D | C |
| A | T | F | O | M | W | W | Z | Q | U | I | T | Q | O | R |
| K | S | O | L | U | T | I | O | N | G | E | T | N | N | R |
| E | F | K | X | B | U | Q | H | U | M | O | T | K | T | E |
| O | Y | O | Q | N | F | O | X | O | F | R | C | C | A | Z |
| W | J | E | W | U | Y | P | D | W | O | E | E | D | S | D |
| N | I | W | C | C | E | B | C | L | F | G | X | O | S | S |
| E | Q | U | C | O | Q | S | E | P | I | X | R | E | U | S |
| R | M | P | O | C | N | M | T | P | M | S | V | W | M | H |
| S | U | P | F | Z | O | T | R | I | A | T | T | V | E | B |
| H | M | Y | A | T | V | S | A | Z | O | T | H | E | L | A |
| I | U | I | I | T | B | L | I | C | R | N | I | O | N | D |
| P | Q | O | L | H | H | Y | Y | V | T | I | T | E | Z | O |
| J | N | Y | S | E | E | Y | X | C | V | M | T | O | N | E |
| C | T | L | Z | T | O | W | W | N | K | G | B | K | Y | T |
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