Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | N | O | I | T | U | L | O | S | R | D | I | B | I | W |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | C |
| H | S | U | Y | M | B | W | C | M | J | Q | A | O | R | G |
| T | K | X | E | T | J | I | I | A | Y | A | I | K | M | T |
| J | Q | D | C | A | Y | L | I | F | I | T | C | F | B | Q |
| C | U | Y | O | J | E | B | P | Y | O | Y | D | J | C | F |
| I | E | I | N | E | J | H | K | M | E | E | C | J | S | X |
| N | S | R | T | E | E | B | E | P | A | T | I | E | N | T |
| A | T | U | A | V | K | L | Q | M | P | N | U | Y | B | X |
| P | I | F | C | L | O | F | I | A | P | K | W | C | N | H |
| T | O | N | T | R | V | V | F | S | Q | A | A | J | V | Q |
| N | N | K | T | Q | L | H | O | B | T | Y | T | Y | O | R |
| O | E | N | K | F | N | I | L | S | P | E | R | H | D | S |
| D | O | N | T | A | S | S | U | M | E | Z | N | Y | Y | V |
| C | G | S | I | V | U | D | L | W | U | D | O | U | Q | K |
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