Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | K | J | G | E | R | E | T | U | O | O | I | O | R | P |
| N | B | K | U | O | W | R | N | U | W | F | X | R | N | P |
| P | Z | K | Q | E | K | P | E | B | D | F | G | O | X | I |
| A | T | S | Y | V | F | N | I | D | X | A | I | W | V | H |
| Q | K | L | J | Q | Q | E | T | J | S | T | F | E | U | S |
| E | E | V | W | N | E | T | A | X | O | D | B | P | D | R |
| S | M | X | O | L | E | S | P | M | L | E | Z | D | K | E |
| N | U | D | I | K | V | I | E | M | P | A | T | H | Y | N |
| J | S | M | M | L | G | L | B | G | S | X | Z | N | Q | W |
| B | S | V | H | I | O | M | U | J | L | V | D | X | V | O |
| O | A | A | O | R | T | C | A | T | N | O | C | E | Y | E |
| U | T | R | T | H | F | S | O | L | U | T | I | O | N | K |
| R | N | N | K | N | O | I | T | S | E | U | Q | K | S | A |
| G | O | B | N | U | G | O | L | K | C | S | J | R | P | T |
| C | D | O | N | T | P | A | N | I | C | R | C | H | H | G |
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