Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | U | J | R | S | G | M | M | O | L | E | E | J | O | B |
| C | S | O | L | U | T | I | O | N | T | U | K | E | N | C |
| V | F | U | E | Y | P | E | C | X | A | L | S | O | X | E |
| B | P | M | G | C | T | G | C | E | K | K | I | N | J | E |
| T | C | A | T | N | O | C | E | Y | E | T | Y | O | K | Z |
| C | E | M | P | A | T | H | Y | L | O | V | Y | I | T | U |
| I | M | E | S | L | I | Z | B | M | W | Z | Y | T | M | U |
| N | U | Y | V | H | Q | B | E | M | N | C | A | S | V | O |
| A | S | M | I | L | E | L | P | R | E | O | A | E | Y | B |
| P | S | D | K | W | O | I | A | R | R | K | H | U | C | H |
| T | A | K | F | R | N | S | T | U | S | Z | V | Q | E | U |
| N | T | E | T | G | L | T | I | R | H | C | D | K | N | W |
| O | N | N | J | W | T | E | E | Y | I | K | M | S | K | X |
| D | O | N | G | T | N | N | N | S | P | T | H | A | N | K |
| C | D | N | V | K | X | W | T | Z | Q | P | C | S | G | S |
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