Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | C | W | A | D | V | W | T | S | W | S | I | N | E | X |
| F | N | W | L | C | H | D | N | Q | X | S | U | M | Y | X |
| J | T | O | G | U | A | A | E | Z | M | A | M | H | D | G |
| L | A | Q | I | O | Y | S | I | V | Y | S | T | G | N | G |
| P | K | S | V | T | P | Y | T | N | Y | A | S | E | E | R |
| N | E | N | K | F | O | B | A | M | P | S | T | Y | E | H |
| S | O | Y | W | Q | V | M | P | M | A | S | I | E | M | S |
| O | W | Q | E | L | U | Y | E | B | I | F | K | D | U | T |
| L | N | C | R | C | Q | E | B | L | T | S | H | J | S | V |
| U | E | R | S | W | O | E | S | T | O | V | R | L | S | J |
| T | R | B | N | I | A | N | F | T | J | R | X | I | A | F |
| I | S | M | I | L | E | Q | T | V | I | G | T | Z | T | O |
| O | H | R | B | H | F | Z | A | A | T | O | I | N | N | X |
| N | I | B | S | R | Z | F | W | A | C | E | N | C | O | H |
| T | P | C | Z | C | C | I | N | A | P | T | N | O | D | C |
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