Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | D | M | N | W | E | S | T | N | R | S | S | Z | Z | C |
| G | L | A | Z | V | F | O | N | C | S | L | E | U | N | P |
| L | T | E | D | E | R | L | E | A | A | Q | L | O | K | P |
| S | N | D | O | O | J | U | I | J | W | E | I | A | I | J |
| S | R | E | N | D | S | T | T | W | K | T | M | H | B | E |
| P | E | M | T | Q | Z | I | A | G | O | R | S | M | Y | H |
| W | M | O | P | S | V | O | P | M | V | R | Z | H | O | Q |
| R | U | B | A | T | I | N | E | N | E | O | T | J | B | R |
| A | S | B | N | N | F | L | B | N | E | A | D | Y | X | H |
| K | S | Q | I | U | O | D | W | X | P | Q | I | A | Z | E |
| G | A | S | C | R | R | O | F | M | T | K | N | R | W | D |
| P | T | X | T | R | E | Y | E | C | O | N | T | A | C | T |
| P | N | N | I | K | Q | P | V | D | L | Y | Z | U | J | N |
| X | O | F | A | S | K | Q | U | E | S | T | I | O | N | A |
| C | D | T | M | P | I | U | O | V | C | I | F | V | Y | Q |
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