Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | M | P | A | T | H | Y | T | W | L | B | H | C | R | C |
| Y | B | K | N | V | E | M | U | S | S | A | T | N | O | D |
| E | E | E | H | E | J | T | N | M | K | N | G | N | O | B |
| C | E | K | P | X | T | W | E | O | R | Q | T | N | B | E |
| O | X | L | O | A | M | S | W | F | N | R | T | V | W | R |
| N | Q | A | I | O | T | Y | I | G | O | P | I | Q | E | D |
| T | C | B | D | M | X | I | S | L | A | Q | S | W | S | Z |
| A | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | M | E | M | I | G | M | I | N | N | D | X | A | S | S |
| T | S | A | U | L | O | C | G | J | T | B | D | V | K | B |
| Q | B | W | T | T | A | S | G | K | I | R | I | Y | I | I |
| A | Z | A | I | U | O | Y | W | J | L | F | C | Q | B | M |
| T | H | O | N | K | O | S | Z | V | P | W | R | T | O | O |
| P | N | U | N | O | I | T | S | E | U | Q | K | S | A | S |
| C | Q | J | U | E | N | O | I | T | U | L | O | S | F | I |
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