Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | B | H | O | U | T | T | R | X | C | H | U | D | C |
| S | N | I | P | N | V | U | A | J | C | D | X | O | O | U |
| G | N | E | S | U | L | V | K | F | G | B | N | N | N | E |
| Z | O | M | I | T | D | V | E | N | C | T | T | T | T | Y |
| P | I | P | X | T | E | K | O | M | P | R | E | O | A | E |
| X | T | A | C | V | A | N | W | A | O | S | L | I | S | C |
| O | S | T | U | F | E | P | N | L | P | D | F | R | S | O |
| C | E | H | X | P | A | I | E | B | C | S | E | N | U | N |
| B | U | Y | K | U | C | M | R | B | F | O | R | U | M | T |
| O | Q | F | T | B | O | L | S | M | I | L | E | L | E | A |
| Y | K | K | P | T | L | N | H | G | C | U | H | D | F | C |
| W | S | Q | I | H | I | G | I | S | T | T | F | D | Y | T |
| V | A | O | L | L | M | W | P | F | F | I | A | U | C | N |
| G | N | J | R | H | T | Z | O | F | L | O | N | V | L | G |
| M | C | E | A | K | Q | J | X | L | X | N | R | Z | Z | X |
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