Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | E | S | W | T | E | K | T | N | J | Y | T | L | C | V |
| A | G | N | G | C | V | Y | N | R | W | Q | P | U | N | U |
| C | P | O | P | A | D | W | E | Z | L | H | M | O | G | U |
| T | V | I | J | T | A | N | I | D | G | D | I | M | Q | C |
| M | P | T | P | N | E | E | T | U | O | T | O | S | V | X |
| C | C | U | M | O | Z | T | A | K | O | V | L | X | I | B |
| I | X | L | M | C | A | S | P | M | P | O | B | Y | C | G |
| N | S | O | W | E | N | I | E | M | P | A | T | H | Y | L |
| A | V | S | N | Y | I | L | B | X | H | M | M | J | T | V |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | Y |
| T | B | M | Y | R | P | B | C | J | X | M | K | C | B | P |
| N | N | L | T | P | C | H | C | I | Y | I | A | F | Y | H |
| O | K | N | I | Q | R | J | W | U | G | L | G | V | A | X |
| D | O | N | T | A | S | S | U | M | E | E | A | I | Q | M |
| C | N | O | I | T | S | E | U | Q | K | S | A | W | J | X |
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