Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | Z | M | X | U | N | U | V | U | T | J | N | J | Y |
| F | N | I | D | B | I | B | Q | Y | T | R | N | N | N | F |
| Z | Z | E | H | S | O | L | U | T | I | O | N | O | F | K |
| D | M | A | I | S | M | I | L | E | M | X | I | I | L | O |
| T | O | U | Y | T | R | S | M | Z | I | T | C | T | J | D |
| C | C | Y | T | D | A | E | J | V | O | I | D | S | R | H |
| I | U | A | C | S | C | P | N | M | B | T | J | E | M | T |
| N | Y | H | T | A | P | M | E | W | W | G | V | U | R | V |
| A | M | E | O | N | X | L | W | B | O | H | W | Q | O | O |
| P | C | E | Z | L | O | U | I | C | N | E | R | K | G | J |
| T | S | B | P | R | E | C | N | S | F | B | K | S | S | U |
| N | T | P | T | B | S | I | E | A | T | B | B | A | L | J |
| O | H | N | U | T | W | B | B | Y | E | E | Z | T | T | D |
| D | O | N | T | A | S | S | U | M | E | M | N | J | X | S |
| C | S | B | Q | A | Q | A | T | I | F | M | X | H | Z | A |
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