Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | I | W | J | Q | E | L | D | V | K | H | N | G | Y | Z |
| Y | N | V | P | Y | Y | N | P | D | Z | O | J | P | N | B |
| I | N | O | O | V | Y | C | W | W | I | J | I | E | L | N |
| G | O | E | I | I | S | J | S | T | T | H | X | E | G | W |
| Y | I | Q | A | T | D | K | U | U | S | M | I | L | E | T |
| Y | T | R | B | R | O | L | J | R | C | B | Y | V | C | C |
| U | S | X | T | C | O | M | E | B | M | F | E | A | K | I |
| I | E | M | A | S | O | N | E | M | P | A | T | H | Y | N |
| X | U | Z | P | M | W | P | Q | L | O | N | K | W | A | A |
| E | Q | Q | E | O | A | X | I | Q | O | J | A | V | N | P |
| X | K | O | E | T | N | S | L | C | J | R | T | E | A | T |
| P | S | K | I | A | T | T | E | H | L | R | T | O | Y | N |
| P | A | E | R | E | O | Y | U | B | A | Q | L | N | M | O |
| T | N | Y | N | D | E | M | U | S | S | A | T | N | O | D |
| T | K | N | D | Y | V | O | T | X | J | N | J | Z | W | C |
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