Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | V | V | F | B | G | B | T | G | I | R | Z | S | X | T |
| W | H | E | U | L | E | A | N | W | B | G | Q | C | N | M |
| Y | Z | P | J | D | L | V | E | J | U | N | S | O | O | Z |
| Y | N | I | I | X | I | J | I | D | J | W | I | G | N | J |
| H | M | E | Q | H | M | Y | T | K | X | T | M | I | O | V |
| W | E | F | T | F | S | A | A | T | O | V | Y | E | I | R |
| L | M | Y | A | S | S | R | P | M | E | K | H | M | T | S |
| R | U | F | E | S | I | U | E | Z | Z | C | T | M | S | R |
| W | S | C | Q | C | O | L | B | N | K | P | A | I | E | D |
| R | S | Y | P | J | O | L | B | A | W | Y | P | S | U | U |
| O | A | X | W | R | K | N | U | U | H | O | M | F | Q | Z |
| E | T | Z | T | B | Y | Z | T | T | C | X | E | V | K | D |
| C | N | N | N | C | U | H | D | A | I | T | U | K | S | P |
| L | O | B | V | Y | N | Q | I | P | C | O | P | E | A | T |
| C | D | O | N | T | P | A | N | I | C | T | N | T | E | T |
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