Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | T | A | F | A | J | Z | U | Y | F | U | Z | E | T |
| D | O | N | T | A | S | S | U | M | E | K | A | H | N | Z |
| T | O | N | K | W | Y | C | O | J | L | S | U | E | G | C |
| R | V | N | T | K | U | S | V | L | J | K | I | R | B | P |
| H | N | Z | T | R | Y | T | C | U | U | T | B | W | S | G |
| T | J | O | F | P | O | S | A | M | A | T | O | Q | Y | P |
| K | C | X | I | Z | A | L | Z | P | I | A | I | F | Z | J |
| P | Z | A | H | T | I | N | E | U | D | O | C | O | X | V |
| D | G | X | T | S | S | B | I | M | W | P | Q | L | N | C |
| Y | K | K | T | N | N | E | V | C | O | R | E | P | T | E |
| T | W | E | T | Y | O | A | U | J | S | T | K | C | L | W |
| A | N | R | R | D | V | C | W | Q | O | G | I | I | Q | R |
| W | Y | H | T | A | P | M | E | A | K | E | M | O | N | J |
| K | J | A | D | T | S | S | K | Y | L | S | F | W | N | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | L | L |
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