Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | H | Q | S | R | C | K | G | D | Z | C | I | K | Y | C |
| E | Y | E | C | O | N | T | A | C | T | Z | P | B | O | T |
| M | E | S | E | O | R | U | D | Z | O | A | G | N | A | D |
| V | E | G | X | F | N | J | D | C | D | T | T | K | S | C |
| A | E | D | Q | A | O | D | P | F | L | R | E | T | K | I |
| W | P | O | L | H | I | Y | L | G | O | O | N | E | Q | N |
| W | E | E | N | E | T | S | I | L | W | E | P | B | U | A |
| Y | Q | L | T | L | U | B | E | N | I | F | V | B | E | P |
| P | O | S | I | W | L | M | E | T | C | S | B | M | S | T |
| E | L | P | A | M | O | R | A | M | F | X | E | D | T | N |
| Y | I | B | Q | T | S | P | G | Q | P | S | X | T | I | O |
| L | P | J | I | H | E | M | U | S | S | A | T | N | O | D |
| W | Q | O | I | B | F | I | W | I | T | U | T | J | N | U |
| G | N | P | U | O | A | Y | Z | H | J | E | W | H | X | N |
| W | C | I | L | G | C | O | U | G | Y | Z | W | S | Y | M |
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