Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | E | J | V | C | C | T | U | L | M | Q | I | X | X |
| B | O | A | M | A | O | N | C | G | R | Y | X | D | Y | A |
| G | N | N | A | Y | P | E | A | L | B | I | D | H | A | P |
| N | T | Y | T | M | K | T | T | Q | X | N | T | C | P | A |
| D | A | N | A | R | F | S | N | C | F | A | R | V | A | V |
| O | S | G | O | C | O | I | O | D | P | K | H | J | F | J |
| N | S | E | P | I | D | L | C | M | R | S | M | W | U | L |
| T | U | B | V | N | T | B | E | P | A | T | I | E | N | T |
| P | M | E | P | O | B | S | Y | M | N | H | O | X | W | P |
| A | E | R | X | I | F | D | E | T | O | E | E | C | F | B |
| N | U | P | W | T | U | J | H | U | V | T | L | B | Y | N |
| I | F | L | J | U | W | Y | T | T | Q | Q | I | M | M | G |
| C | T | Q | D | L | N | H | H | B | E | K | M | O | G | Y |
| O | A | M | H | O | C | S | D | O | C | T | S | Z | N | D |
| T | P | I | H | S | R | E | N | W | O | E | K | A | T | H |
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