Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | X | N | A | Y | R | T | P | L | Q | M | N | T | R |
| S | O | M | W | Y | A | N | N | O | P | E | S | O | X | O |
| W | N | N | E | P | E | E | E | Y | I | Z | O | I | Y | S |
| U | T | Z | T | L | O | T | I | K | H | F | L | T | A | D |
| B | A | H | I | R | N | S | T | H | S | L | U | S | F | W |
| Y | S | M | F | I | O | I | A | A | R | Z | T | E | H | U |
| L | S | V | J | Z | Z | L | P | K | E | Z | I | U | L | H |
| U | U | A | I | V | W | F | E | A | N | B | O | Q | H | C |
| M | M | Y | B | U | E | F | B | M | W | A | N | K | A | O |
| K | E | M | P | A | T | H | Y | K | O | W | E | S | T | R |
| T | C | A | T | N | O | C | E | Y | E | T | O | A | N | Q |
| D | J | C | Y | G | G | U | Q | I | K | P | I | N | P | T |
| F | R | D | R | X | A | L | Y | P | A | J | S | O | S | A |
| F | A | M | N | C | I | N | A | P | T | N | O | D | N | D |
| W | K | D | C | O | W | N | N | W | A | Y | I | I | Y | R |
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