Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | D | B | J | T |
| V | O | K | H | Z | U | T | W | Y | Q | E | C | L | N | C |
| B | N | N | Y | Z | T | Z | E | R | H | B | L | E | H | P |
| O | T | P | T | N | X | C | X | M | L | T | I | I | V | I |
| U | A | C | A | R | O | D | A | I | O | T | A | R | M | H |
| O | S | Q | R | W | O | I | Z | T | A | T | Y | P | I | S |
| A | S | N | X | W | L | L | T | P | N | A | O | N | M | R |
| Y | U | D | U | F | I | N | E | S | F | O | M | F | C | E |
| K | M | M | V | S | A | B | T | M | E | L | C | D | J | N |
| C | E | S | T | S | G | P | Z | E | O | U | V | E | L | W |
| P | K | E | U | N | A | K | T | O | N | T | Q | I | Y | O |
| T | N | O | R | K | S | G | C | X | D | Z | I | K | I | E |
| V | F | B | H | J | A | N | O | I | T | U | L | O | S | K |
| B | W | K | V | M | Q | P | F | A | N | P | V | P | N | A |
| J | M | H | W | F | Z | X | V | U | D | B | P | B | T | T |
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