Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | J | R | D | M | Y | T | L | E | F | U | C | Z | Y |
| T | N | B | O | S | T | N | H | G | L | J | S | I | Z | A |
| N | G | O | T | G | L | I | M | Z | I | T | X | N | D | S |
| F | W | E | I | Z | S | Q | G | A | M | A | X | A | R | E |
| R | E | M | L | T | A | I | S | E | S | K | R | P | P | R |
| S | W | P | J | Z | O | X | B | K | S | E | Y | T | E | G |
| D | R | A | Y | X | D | M | Q | B | Y | O | U | N | M | H |
| M | R | T | N | S | T | U | E | E | V | W | U | O | U | P |
| W | B | H | C | T | E | P | C | L | A | N | L | D | S | G |
| D | D | Y | E | S | A | O | G | I | O | E | T | Z | S | J |
| L | E | J | T | T | N | V | H | S | T | R | Y | C | A | R |
| K | Z | I | I | T | N | L | G | T | M | S | T | R | T | Q |
| O | O | E | A | S | V | Z | I | E | E | H | D | N | N | M |
| N | N | C | B | F | W | M | S | N | V | I | F | L | O | K |
| T | T | N | O | I | T | U | L | O | S | P | O | O | D | C |
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