Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | E | M | B | N | N | Y | T | E | O | G | L | Z | C | O |
| P | Y | B | V | O | C | I | N | I | Z | I | D | Q | N | I |
| F | N | H | F | F | O | C | E | C | B | G | W | O | J | Z |
| R | N | Q | T | Q | J | Y | I | H | H | G | I | O | N | O |
| S | L | E | S | A | P | K | T | T | D | T | E | O | H | T |
| E | E | Q | T | S | P | Y | A | G | O | T | I | N | C | Z |
| Z | M | J | G | S | P | M | P | M | E | T | O | A | F | A |
| N | U | V | F | X | I | B | E | Y | S | I | T | X | N | E |
| G | S | M | T | Q | L | L | B | E | T | N | A | N | S | Z |
| N | S | G | A | F | O | D | U | U | O | T | E | Y | V | J |
| Y | A | P | O | R | P | Q | L | C | X | O | L | Y | D | K |
| B | T | J | T | Z | K | O | E | V | F | C | I | Q | R | U |
| N | N | N | F | S | S | Y | G | G | U | Z | M | M | W | G |
| P | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| C | D | O | N | T | P | A | N | I | C | A | X | Z | K | A |
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