Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | P | E | V | C | I | N | A | P | T | N | O | D | C |
| R | N | P | E | A | S | K | Q | U | E | S | T | I | O | N |
| O | O | E | K | L | X | P | P | F | Y | V | J | N | N | Q |
| P | T | I | I | Q | I | C | I | E | E | S | T | X | T | U |
| S | X | D | I | T | P | M | H | J | C | R | G | Y | A | I |
| O | C | N | H | Z | A | Z | S | X | O | F | D | N | S | C |
| L | I | S | T | E | N | P | R | L | N | V | D | P | S | J |
| U | Y | H | T | A | P | M | E | U | T | L | E | I | U | Z |
| T | D | S | Q | D | T | M | N | B | A | D | H | H | M | B |
| I | O | Z | M | G | O | U | W | R | C | A | Q | J | E | E |
| O | C | U | B | T | C | J | O | H | T | Q | U | U | R | A |
| N | A | D | I | U | T | J | E | C | G | W | S | Q | C | E |
| O | D | O | Q | J | T | N | K | I | P | Z | B | O | J | Q |
| W | N | G | O | K | R | L | A | Q | W | V | V | Z | O | F |
| F | F | O | C | W | H | D | T | Q | L | P | T | N | H | J |
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