Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | X | P | M | A | E | S | D | N | P | F | E | J | T |
| D | O | N | T | A | S | S | U | M | E | N | N | B | N | W |
| O | M | N | V | K | L | J | M | N | O | E | Y | E | A | G |
| N | K | T | T | Z | I | H | B | I | T | O | I | W | V | S |
| T | P | X | N | R | Z | Y | T | S | L | T | I | A | H | V |
| P | J | R | O | L | O | U | I | T | A | E | Y | X | O | T |
| A | D | V | I | S | L | L | E | P | M | W | W | N | C | H |
| N | T | E | T | O | Y | R | E | E | G | N | Q | A | R | W |
| I | Y | W | S | A | Y | B | M | M | E | I | T | B | H | L |
| C | A | V | E | C | H | S | N | C | O | N | E | X | D | M |
| L | R | F | U | T | T | E | P | S | O | T | S | M | E | Y |
| S | Z | F | Q | Q | A | Z | A | C | A | J | I | O | H | D |
| E | I | V | K | L | P | K | E | O | U | K | N | O | L | O |
| Y | T | E | S | N | M | Y | A | K | R | H | Q | S | N | W |
| X | W | T | A | K | E | O | W | N | E | R | S | H | I | P |
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