Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | W | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | C | K | O | M | S | M | D | M | D | Y | O | S | N | V |
| R | W | V | I | J | P | G | Q | C | E | H | K | O | R | W |
| O | Y | L | X | A | A | F | I | C | D | Q | I | L | H | D |
| R | E | Q | T | M | I | K | O | R | U | T | J | U | Y | V |
| C | L | H | G | L | G | N | Z | E | O | Y | A | T | C | I |
| I | Y | U | Y | M | T | B | S | M | H | K | H | I | Y | K |
| N | Q | T | A | A | A | T | E | X | W | H | S | O | M | M |
| A | X | J | C | M | I | L | V | P | L | J | A | N | M | H |
| P | T | T | G | O | O | N | I | P | A | K | G | Q | Y | T |
| T | H | M | N | R | Q | A | Y | S | P | T | Z | D | I | S |
| N | Q | D | T | L | W | Z | P | U | T | E | I | O | D | C |
| O | X | N | D | I | O | W | O | W | F | E | Z | E | Y | V |
| D | O | N | T | A | S | S | U | M | E | H | N | I | N | L |
| C | E | M | Y | U | C | O | Q | W | H | U | A | B | Y | T |
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