Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | M | K | U | Z | I | D | H | X | Y | O | H | L | N |
| D | O | N | T | A | S | S | U | M | E | F | N | G | Y | P |
| P | T | N | Y | B | V | G | X | C | U | E | S | H | E | G |
| H | I | L | T | O | W | H | F | X | T | R | T | X | F | F |
| W | K | H | T | R | B | Q | D | S | R | A | N | C | V | V |
| U | Z | E | S | H | O | V | I | C | P | H | B | K | A | L |
| V | M | I | M | R | G | L | N | M | G | U | T | W | O | B |
| F | O | U | I | T | E | B | E | P | A | T | I | E | N | T |
| W | M | Z | L | H | B | N | T | M | V | T | Q | H | U | S |
| S | S | L | E | Z | U | L | W | T | O | H | Y | J | M | R |
| Z | C | I | N | A | P | T | N | O | D | T | W | Q | U | V |
| T | C | A | T | N | O | C | E | Y | E | V | I | G | Z | A |
| V | S | O | L | U | T | I | O | N | F | K | I | O | P | M |
| M | N | O | I | T | S | E | U | Q | K | S | A | E | N | E |
| Q | C | I | K | Q | R | F | T | H | A | O | Z | T | N | Q |
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