Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | K | A | S | K | Q | U | E | S | T | I | O | N | V | I |
| L | Q | H | H | J | H | E | J | E | X | Z | J | E | N | A |
| L | M | J | W | S | S | M | I | L | E | R | A | O | P | S |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Y | N |
| T | F | E | M | Y | G | J | U | A | M | T | M | D | G | O |
| W | C | S | P | L | I | F | J | C | O | I | S | S | C | E |
| M | W | A | A | P | E | B | I | M | W | D | D | M | N | R |
| U | T | G | T | O | E | N | E | V | C | T | W | O | Z | B |
| L | B | B | H | N | A | L | H | P | B | U | I | H | E | R |
| V | O | O | Y | P | O | U | I | E | A | T | D | M | O | Z |
| J | U | T | T | R | R | C | Y | S | U | T | E | W | B | I |
| U | V | N | T | S | L | L | E | L | T | N | I | Q | I | T |
| S | O | N | J | G | L | B | O | Y | U | E | Z | E | U | H |
| D | O | N | T | A | S | S | U | M | E | U | N | I | N | M |
| C | L | M | W | B | F | V | S | H | K | H | R | L | G | T |
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