Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | V | N | O | A | Y | I | Q | M | N | R | N | M | L | Q |
| T | D | O | N | T | P | A | N | I | C | V | V | Z | N | X |
| A | S | K | Q | U | E | S | T | I | O | N | O | O | W | P |
| K | N | P | A | Y | R | R | U | M | X | Q | I | Q | N | J |
| E | Y | E | C | O | N | T | A | C | T | T | N | F | O | W |
| O | E | O | T | T | F | J | D | H | O | U | M | J | I | J |
| W | M | E | N | S | M | I | B | M | P | O | A | T | T | O |
| N | U | M | P | P | I | B | E | P | Q | L | A | C | U | K |
| E | S | M | I | L | E | L | P | M | O | N | A | X | L | A |
| R | S | X | D | A | O | D | A | K | P | N | M | N | O | Y |
| S | A | H | X | R | F | R | T | Z | H | A | B | Z | S | V |
| H | T | Z | T | O | O | C | I | J | C | L | T | X | Z | I |
| I | N | N | K | A | Y | B | E | X | C | O | O | H | F | Z |
| P | O | R | Z | U | O | P | N | H | S | G | I | X | Y | O |
| C | D | X | Q | U | W | P | T | V | K | Z | B | C | M | K |
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